eNACH Mandate
A step-by-step guide to eNACH registration process on our website
User Guide
Some online services such as eSign are Aadhaar-based, and along with these, you have eMandate introduced by the National Payment Corporation of India (NPCI). A mandate, also known as National Automated Clearing House (NACH), involves interbank high-volume, low-value electronic transfers, which are periodic and repetitive in nature.
Called electronic National Automated Clearing House, eNACH is an improvement over the NACH, and facilitates interbank high volume, low-value electronic transfers, which are periodic and repetitive in nature on the Internet. It removes most of the processes you undergo in NACH. There is no need to fill out a form, while logistics and human interactions are limited. It takes just a few hours to complete and activate the process.
An eSign-based NACH mandate is a way for customers to authorize payments to or from a financial institution using Aadhaar eSign. The National Payments Corporation of India (NPCI) approved this method in 2020 after putting it on hold in 2018. Aadhaar eSign is a method of digitally signing NACH form using Aadhaar Card. Documents affixed with Aadhaar eSigns have legal and evidentiary value equivalent to that of hand-written signatures. With Aadhaar eSign, any Aadhaar holder can sign NACH/ documents electronically without the need of physical paperwork.
Individuals can automate their recurring payments of periodic nature using eNACH by integrating it into their existing system. The steps explained shows how to register eNACH to help a customer, who avails a secured loan on a condition to repay in equated monthly instalments (EMI).
1) Check if you are eligible for eNACH
You are eligible for eNACH registration if you have an active Internet banking facility or debit card of a particular bank, which accepts net banking, as well as a debit card as a payment method. If you do not have it, you can apply for the same at the nearest branch of that specific bank.
2) Check if you are eligible for eSign
You are eligible for eSign Aadhaar option if your Aadhaar Number is linked to your bank account and same registered mobile number is updated with Aadhar and bank record. In an Aadhaar eSign-based mandate, the customers receive a One Time Password (OTP) in their registered mobile number. The OTP is entered into the portal of the eNACH eMandate service provider to authenticate the mandate and carry out the mandate registration process.
3) Initiating eMandate
You can visit HFS website and follow the below steps or visit HFS Branch where our representative will guide you for NACH Manadate registration
- Visit our Website, you will find an option as “eNACH Mandate”, click on it.
- You will be redirected to the eNACH page, Click on register eNACH.
- Once you click the option, you will be asked for your registered phone number. As number is inserted, you will get an OTP. Once you update the OTP, you will be taken to next page.
- Next step is repayment. Bank details will be reflecting on your screen. Verify the details and click on proceed button.
- Next page will be where you will to select registration mode option.
You have below 3 Mode to register for NACH –
- Debit Card
- Net Banking
- eSign through Aadhaar
- If you select the option Debit Card or Net Banking, your bank page will open where you must enter the required card details.
- If you select eSign through Aadhaar option, then you require to update your Aadhaar details. You will receive an OTP on your mobile number linked with Aadhar.
Note – Aadhaar option will be successful only if Aadhaar number is linked to your bank account and same registered mobile number is updated with Aadhar and bank record.
- You have to enter an OTP to complete the registration.
- You will be redirected to the eNACH portal showing you the confirmation page for successful registration.
Customer should approach the HFS Branch or customer service email id wecare@hfs.in or they can visit our website with reason.
Customers should approach the HFS Branch or customer service email id wecare@hfs.in or they can visit our website with reason.
Step-by-step Guide to Cancel/Amend/Suspend/Revoke NACH through our website
- Visit HFS website (hfs.in), at the footer click on eNACH mandate.
- It will redirect to you to eNACH mandate page, Click on eNACH Cancel/Amend/Suspend/Revoke
- Once you click the option, you will be taken to the next page where all the required details are to be filled up and click on submit button.
- Your request will be verified and accordingly HFS team will revert on your registered email ID.
Frequently Asked Question
eNACH stands for electronic NACH and utilises the services of NPCI’s National Automated Clearing House (NACH)
- NPCI – National Payments Corporation of India is the regulatory body constituted by the Government of India to oversee all retail payments in India. It was set up with the guidance and support of the Reserve Bank of India (RBI) and Indian Banks’ Association (IBA).
- Sponsor Bank – These are banks empaneled with the NPCI for the purpose of facilitating the eMandate process.
- Destination Bank – Bank where the Customer holds the account from which he/she wants the automatic debit to be made.
- Corporate – HFS for which you have requested the eMandate so that they can auto-debit Customer bank accounts.
- Customer – You are termed as the Customer, since you are going to apply for eNACH through the Corporate.
Creation of an authenticated mandate by the Customer himself through electronic channels. Shorter mandate acceptance cycle and auto acceptance of mandates. Secured and assured mandate acceptance – mandates are initiated by the Customer to his banker.
On the HFS website or they can visit our nearest branch. The site redirects the Customer to the bank page using the NPCI interface for selection of authentication mode and for authenticating the mandate using either internet banking credentials or debit card credentials.
- Internet banking
- Debit card
- eSign – through Aadhaar
Customer has to verify whether all the mandate details he/she is going to authenticate are correct. Select the mode of authentication and authenticate the mandate by providing his/her banking credentials.
NPCI interface will provide the list of banks that are live on each authentication mode.
https://www.npci.org.in/PDF/nach/live-members-e-mandates/Live-Banks-in-API-E-Mandate.pdf
For ‘Internet Banking’ authentication, the Customer will be prompted to enter the login and password credentials. Whereas for ‘Debit card’ authentication, the Debit card and OTP details will be requested. Banks may introduce additional checks and balances as well, as per their internal policies.
Yes, the mandate cannot be initiated without a utility code in the mandate Management System. The utility code helps to identify HFS in whose favour the mandate is issued.
The cap on the mandate amount currently is ₹10 Lakh.
The Destination Bank is to present the mandate on the same day in NACH system. The Sponsor Bank should process and respond within the TAT of 2 days.
The unique mandate Management Reference number which is 20 digits will have the 5th digit as ‘7’ when mandate registration is initiated through net banking/API.
After successful authentication of the mandate, the bank page will confirm the success or failure of the mandate acceptance. The message should be displayed by the Corporate to the Customer.
If the mandate is rejected by the Sponsor Bank then the Destination Bank should remove the mandate registration from the Core Banking System. The Destination/Customer Bank should send an SMS to the Customer when the mandate is returned by the Sponsor Bank along with the reason for rejection.
The Customer can approach either the Corporate or his banker for amending a mandate. The Corporate or Bank should follow the amendment procedure detailed in the business specification document.
It will be effective after the acceptance of the Customer Bank.
Debit transactions to the Customer’s account can be initiated only after the mandate is accepted by the Sponsor Bank and the Unique Mandate Management Reference number is active in the Mandate Management System.
Visit HFS’s website, you will find an option as ‘eNACH Mandate, click on it.
• Click on eNACH Register
• Once you click the option, you will be taken to the eNACH registration page where you can start your journey by updating your registered phone number. You will receive an OTP on the phone number which is registered with the bank. Update the OTP and you can proceed further.
• Repayment bank details will appear on the screen to be verified by the Customer.
• Once bank details are verified, Customers have to proceed further by selecting the registration option – Debit card, Net Banking or Aadhar(eSign).
• Once you select the option, your bank page will open where you must enter the required details.
• The bank may require you to enter an OTP to complete the registration.
• You will be redirected to the e-NACH portal showing you the confirmation page for successful registration.
Customers should approach to the branch or they can visit our website for suspension of the mandate with reason.
Step by step guide to suspend/revoke NACH through our website –
- Visit HFS website, you will find an option as ‘’eNACH mandate, click on it..
- Click on eNACH eNACH Cancel/Amend/Suspend/Revoke
- Once you click the option, you will be taken to the next page where all the required details are to be filled up then click on submit button.
- Your request will be verified and accordingly HFS will revert you on your registered mail ID.