5 Useful WhatsApp Business Tools for MSMEs

Business Profile

Make a professional profile with info like opening time, location, and about business.

Automated Greetings

Say ‘Hi’ automatically to customers when they first message you.

Quick Replies

Save time by making ready answers to common questions.


Sort your contacts using labels, like for new customers or orders to be done.


A few places offer in-app payments through WhatsApp Business, which facilitates direct transactions.